CASE STUDY
Customer
Professional Response Couriers
Requirements
Professional Response Couriers is a family run, leading logistics provider operating locally, nationally and internationally from their hub in Yorkshire.
They offer specialities such as same day delivery, temperature controlled delivery, transportation of medical supplies and European consignments.
They require a variety of reliable vehicles to deliver their many services, including vans, refrigerated vehicles and wagons. Due to the nature of their work, vehicle reliability and uptime is paramount.
The Solution
NL Van Truck & Car Hire and Professional Response Couriers have a longstanding relationship going back over 25 years. During that time we have built up a very strong working relationship with Professional Response and their staff.
NL, Van Truck & Car provides brand new vehicles to Professional Response for long term hire, each vehicle being individually tailored to meet the requirements of the customer. This includes anything from a Berlingo to an 18t Wagon, as well bespoke vehicles such as refrigerated vans when required.
As well as long term hire, we also provide flexible hire, which can be provided at short notice as and when required.
Maintenance and servicing is all done in house and we offer a 24 hour breakdown service. If we are unable to get the customer back on the road promptly, a replacement vehicle is provided to keep down time to a minimum.
'We have worked alongside NL Commercials for many years and have always been happy with the service provided. We have very varied and specific needs in terms of vehicle requirements and NL have always worked hard to provide exactly what we need'.
- Professional Response
CASE STUDY
Customer
Ipsum | Power, Water & Infrastructure Services
Ipsum are an installer and maintainer of the UK’s most critical public & private networks. They offer round the clock support services and maintenance, utilising their network of specialist electrical engineers.
Requirements
Ipsum pride themselves on the flexibility and reliability provided to their customers. They require a fleet provider that will keep downtime to a minimum, ensuring no compromise on their service.
Due to the nature of their work, a provider that will offer flexibility and allow them access to vehicles at short notice is imperative. This includes delivery and collection of hire vehicles to various sites throughout the UK.
Many vehicles require additional custom products such as storage fit outs, livery and trackers.
Ipsum require good communication from a fleet provider, who will keep their fleet moving along with their business requirements.
Our Solution
NL Van, Truck & Car Hire have worked with Ipsum providing fleet solutions for over 5 years, during which time we have built up a strong relationship.
Each of our sites has an in-house workshop, enabling us to carry out vehicle services, maintenance and repairs. This gives us greater control over repair times and keeps down time to a minimum. Where a vehicle is located further afield, customers may utilise our nationwide accounts with Kwik Fit and ATS.
If we are unable to get a customer on the road promptly, a replacement vehicle is provided.
We offer 24/7 breakdown recovery service and an accident management service for RTA claims.
We have the ability to manage the fitting of any custom products required, such as livery, trackers or vehicle fit-outs. This is either done in-house or by utilising one of our many trusted partners.
This one-stop-shop service provides a more seamless experience for the customer.
have a number of branches, enabling us to offer a timely delivery and collection service to various locations across the UK. Our reactive response times allow for a quick turnaround on new vehicles, even when the addition of custom products is required.
“Ipsum is happy to have built such a solid and trusting relationship with NL Commercials. In addition to the competitive pricing of its services, the entire NL team understands our business needs and are always happy to help with our queries. From start to finish, communication is friendly and professional, and the service that NL Commercials provide is reliable; with prompt vehicle availability, and any repairs are undertaken seamlessly.
- Ipsum
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